Terms and conditions of use of the online store www.youprint.gr
1. Our store
2. Scope of terms
2.1. These terms govern the relationship between the online store youprint.gr and users (consumers) to purchase products. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the following terms expressed herein, without exception. The following terms are in accordance with applicable consumer protection legislation.
2.2. The "visit" of the online store youprint.gr, is completely free and accessible to all internet users.
3. Modification of terms
4. Information provided and Products
4.1. YouPrint takes care of the correct and accurate publication of all the information related to the products that it promotes and promotes.
4.2. Given the nature of online store transactions (necessary system update time, website downtime, increased demand affecting availability, etc.), YouPrint makes every effort to promptly update the system in the event of any changes. information provided, and to avoid errors (inadvertently) in the registration. Our company is not responsible for any errors in the operation of the online store, due to human errors, typographical errors or incorrect information from its suppliers.
4.3. Occasionally there may be unexpected shortcomings in the availability of some products. In these cases, YouPrint will immediately inform the Customer via email, or by phone giving the customer the opportunity to choose between purchasing a product of equal value with the one in short supply, or canceling the order.
4.4. The customer is responsible for choosing the products of his choice, a description of which will be included in his shopping cart. In order for the description to be a correct and complete presentation of the products available on the website, it includes the dimensions or sizes and one or more display photos.
4.5. Despite the fact that YouPrint takes all necessary measures to ensure that the photos displayed on the Website are faithful reproductions of the original products, using where possible, every possible solution offered by the technology to minimize inaccuracies, there is always the possibility of variations, depending on the technical characteristics of color analysis of each user's computer. Therefore, YouPrint is not responsible for any possible alterations to the graphic representations of the products presented on the website, if these are due to the aforementioned technical reasons. YouPrint is not responsible for any differences that may occur in the products regarding the images of the people who wear them and the photos.
5. Personal data
5.1. YouPrint collects, processes and uses users' personal data (indicative: name, profession, email address, product shipping address, contact telephone, etc.), in accordance with the law, ensuring their privacy and security. This information is collected, processed and used only for the needs of the online store and the execution of orders.
5.2.The data of the users and their other personal data are processed strictly within the framework of the current legislation, with absolute respect for the personality and privacy of the users, exclusively and only for reasons related to the transactions with the company, the communication, the improving the services provided and ensuring the operation of the respective service.
5.3. YouPrint in no way discloses or discloses the personal data of users and the information entrusted to it, unless it has a written authorization from them, or this is required by law, court decision or decision of a public authority. Users are also hereby notified of the existence of their right of access to their personal data and of their right to object to the processing of their data.
5.4. It is ensured that only authorized YouPrint employees, affiliates and other addressees have access to the transaction information and only when necessary for the transaction with users, e.g. for processing orders.
6. Concluding a distance selling contract - Order
6.1. Purchases can be made freely by any interested user, without the need to be registered or registered in the online store.
6.2. Each product of the online store has its price, and some additional information. This is to inform the user correctly, in order to help him make conscious choices when buying the product.
6.3. To the right of each product is the "Add to cart" option. Selecting and pressing this button saves the selected product in a virtual "basket" of the user. The user can see the contents of his cart, add new products, or remove the ones he does not want.
6.4. To place an order in the online store, the user must specify: 1. The valid e-mail address (e-mail). 2. The correct address for the delivery of the order as well as the correct contact details (name and phone number). To complete the purchase, the user must fill in all the necessary contact details. In case there is no contact telephone (required for the delivery of the Courier company) the order is not considered valid and is canceled.
6.5. The order is activated, as long as the user has selected at least one product and has followed the steps correctly until the completion of the order. At the end the message should appear that the order has been registered successfully.
6.6. When the order is registered, an electronic message is automatically sent to the user's e-mail with the data of his order. Orders are accepted 24 hours a day ONLY via e-mail at info @ youprint.gr, in the sales department 7 days a week. The working hours of the employees are 10: 00-18: 00 from Monday to Friday except holidays. For any question or clarification or anything else, you can contact them 24 hours a day & holidays ONLY via email at email@example.com - due to the burden of tel. line so that you can be served. Orders placed with incorrect data can not be placed and canceled by informing the buyer via e-mail.
6.7. The buyer can cancel the order (before it is sent) without having to state the reasons for the cancellation. Cancellation can be made by phone or e-mail at the e-mail listed on the website: firstname.lastname@example.org. For the cancellation to be valid, the user must state his name and order number.
7. Payment methods
* Payment for purchases from the YouPrint online store is made:
7.1. COD (Payment upon receipt of the product) You will pay the Courier upon receipt of the products you ordered at the place you have indicated to us. Therefore, payment is made in cash, delivered to the Courier employee on the day of receipt of the order. This method is only available for destinations in Greece.
7.2. By Deposit in a Bank Account. You can pay the total cost of the order by depositing in one of the bank accounts notified in the order. In this case, the order remains in "standby" state within 3 working days from the date of its registration. It is necessary to inform the customer via e-mail (copy of payment if available) or by phone or sms to YouPrint that he made the payment in one of the bank accounts of his choice within the above time frame, otherwise YouPrint is obliged by its policy to cancel and notify you immediately via e-mail:
7.2α PIRAEUS BANK ACCOUNT NO. 5149-100485-500 IBAN GR9301721490005149100485500
Beneficiaries: NIKOLAOS KATSIKIS
8. Methods and shipping costs / product delivery - transfer the risk of destruction or loss of product sold
8.1. The delivery of the products (parcels) at the place of choice of the customer, is done exclusively by the Courier company with which we cooperate. Parcels are delivered daily except Saturdays, Sundays and public holidays, provided they pass through the YouPrint inspection department for the suitability of the factory quality condition of the products.
8.2. The delivery time of a parcel from the moment an order is registered can take from 1 to 15 working days depending on the availability of the product and the place of residence of the recipient.
8.3. The above deadlines do not apply during periods of extreme weather, strikes, delays in shipping products by YouPrint suppliers and in any case of force majeure, which may affect shipping times. Delivery is made to the exact address specified by the customer (whether it is his residence or place of work, or the nearest Courier branch in his city). In cases where the Courier staff can not locate the recipient's address, contact him by phone.
8.4. Cash on delivery costs amount to 2 €. This applies to all of Greece, and to all products.
8.5. In case of non-receipt of the products by the customer, and if the customer exceeds the specified deadline of the courier company for receipt, YouPrint reserves the right to withdraw from the contract. However, if the customer wishes to resend a shipment, he must prepay the total cost of the order together with the shipping via bank account or be charged the total cost in addition to the cost of returning the 1st shipment of his parcel by cash on delivery.
8.6. Once the products sold to the customer are delivered, the risk of loss, damage or destruction is transferred from YouPrint to the customer / buyer. The ownership of the sold products remains in the company, until the full and complete payment of their total price by the customer.
9. Unjustified Consumer Withdrawal
9.1. The customer is entitled to unjustifiably withdraw from the distance purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of physical possession of the product to him or his authorized representative, returning the product to its original condition. The withdrawal of the consumer is unjustified, without the consumer being obliged to cite reasons justifying the withdrawal, as well as without the financial burden of the consumer, with the exception of the charge for the cost of returning the product and any reduction in the value of the product cases mentioned below. Only if the product does not have custom printing. If printed, returns are only accepted in the event of a design error or a product or number error.
9.2. In order for the customer to exercise the right of withdrawal, he must complete the corresponding "return form" or send another statement in which he clearly states his desire to withdraw from the contract.
9.3. The "return form" or the statement mentioned above, after being completed and signed by the customer, should be sent to YouPrint, either by email to email@example.com, or by mail to the company address ( 37 Filikis Etaireias Street, Acharnes, 13675, Attica)
9.4. YouPrint will inform the customer about the receipt of the "return form" or the withdrawal statement.
9.5. The original "return form" or the original declaration must be enclosed in the package (package) with which the product will be returned by the customer.
9.6. After the above exercise of the right of unjustified withdrawal, the customer must return the purchased product, bearing the shipping costs without undue delay, and in any case within fourteen (14) calendar days from the date of exercise of the right to return. can be done in the following ways: a) by sending to the postal address of YouPrint, 37 Filik Etaireias Street, Acharnes, 13675, Attiki, through the carrier of the customer's choice and at his expense, or b) by ACS and recipient charge. In this case, YouPrint will deduct the amount of six (2) euros from the refund amount.
9.7. The parcel sent by the customer must contain the proof of purchase, the original "return form" or the original declaration mentioned above, and in which the name of the buyer, his purchase product, the order number must be indicated. the date of receipt of the parcel, as well as a bank account number to which the customer wishes the money back. Any damage to the product such as not being completed (set) or used, is not changed or refund, YouPrint has the right not to accept the product & forward its return to the sender-customer.
9.8. YouPrint assumes no responsibility in case of loss, theft or destruction of returned products, when they are not due to negligence of YouPrint, in case of return of products to the wrong address or in case of delays in the delivery of returned products, for reasons beyond your control. of fault, as the customer takes full responsibility for the product return process.
9.9. YouPrint will refund the full purchase price of the product in full (including the cost of initial delivery of the products from the company to the customer-consumer), within fourteen (14) calendar days from the date of notification of the valid exercise of the right withdrawal from the consumer. However, YouPrint reserves the right to withhold the price until the products are received, or until the consumer proves that he has returned the product. The refund of the purchase price will be made by depositing the money from the company, to the bank account number chosen by the customer. (The banks with which the company cooperates are PIRAEUS BANK ACCOUNT NUMBER 5149-100485-500 IBAN GR9301721490005149100485500. to an account of another Bank from the cooperating ones.
9.10. The products must be returned by the customer in the condition in which they were received, and within their original packaging in which they were sent by the company, since the integrity of the returned products is a necessary condition for the exercise of the right of withdrawal. The customer is solely responsible in case the value of the products has decreased due to their misuse, in addition to their necessary use, in order to check their nature, characteristics, and functionality. In particular, YouPrint is not obliged to return to the customer-consumer part or all of the price of the product returned after unjustified withdrawal, if there is an impairment of the value of the product due to the use of the product by the consumer in an inappropriate manner. the usual examination of the product to determine its nature, characteristics and function, as it would take place in a physical store. In this case the consumer is responsible for the impairment of the product due to improper use. YouPrint expressly reserves the right to check the returned product upon receipt and to withhold part or all of the price depending on its impaired value at the responsibility of the consumer due to improper use.
10. Replacement / Product change
10.1. The customer has the right to return the product purchased from YouPrint, and to request its replacement, in case for any reason he changed his mind and no longer wishes to purchase the product. Only if the product does not have custom printing. If printed, returns are only accepted in the event of a design error or a product or number error. This may occur if the product does not meet its expectations for any reason. In these cases, the customer must, at his own expense, return the product received within 14 calendar days from the day of receipt.
10.2. If the return is not made within 14 calendar days, YouPrint may not accept any return for replacement.
10.3. In any case, the returned products must be in the condition received by the customer and in their original packaging, not damaged by use, bearing their labels, as well as proof of purchase. In case the products are returned damaged, worn or defective, YouPrint reserves the right to refuse their replacement or return & return them to the sender.
10.4. The request for replacement / change of product from the customer can be made either by filling in the change / return form which is enclosed in the packaging of the product sent, or via email to firstname.lastname@example.org. The application submitted by the customer must indicate his name, his purchase product, the order number, as well as the product with which he wants to replace the one he returns. The customer can choose a completely different product. If the new product has a higher price, the customer pays the difference and if it has a lower one, the difference is deducted from the shipping. YouPrint is not responsible and can not send changes, if the product desired by the buyer is not clearly defined. Changes that do not have the same contact details on the package, with the order, will be returned to the sender, since the buyer will not appear in the company's customer list. For the smooth process of completing the change, the customer must indicate his contact details, exactly as they were given during the order. He has the right to make a 2nd change in his original order but now he loses the right to a refund in case a problem arises - he is obliged to keep it & close our commercial transaction permanently.
10.5. The return of the product is done by the customer in the following ways: a) by sending to the postal address of YouPrint, 37 Filik Etaireias Street, Acharnes, 13675, Attica, through the carrier of the customer's choice and at his own expense, or b) by ACS and recipient charge.
10.6. If the original order was placed incorrectly by YouPrint, ie in case of delivery other than what was ordered, by type or quantity, then the replacement costs (return and shipping of the correct product) are borne by YouPrint. The customer must return the product, at the expense of the company, in the condition in which it was received and without damage, in its original packaging and with all the documents (receipt, etc.) that accompanied the product. YouPrint has the obligation to re-ship the existing order (same product - same size).
10.7. In case it is found that the product is defective (eg torn), the customer has the right to return the product, in accordance with the provisions of the relevant legislation.
10.8. It is understood that in all the above cases, as in any case, the consumer retains in full his general right to withdraw from the contract of sale and return of the product due to legal or factual defects or lack of agreed properties that he finds upon receipt and its use, in accordance with the general provisions of articles 540 et seq. of the Civil Code, article 5 of law 2251/1994 and the other provisions of protection of the consumer and the buyer in general.